![]() ![]() He said Emirates, though, turned down his refund request. Points and miles reporter Kyle Olsen said he, too, had luck getting a refund when the internet malfunctioned on United. Kennedy International Airport (JFK) in New York. Finnair also issued him a refund when the service was out for more than half of a flight from Helsinki Airport (HEL) to John F. The last two flights, the planes inflight entertainment worked perfectly fine, the green dot showing internet was lit, but when I went to login to join the free WiFi my IOS page would just stop loading right after the 'A-list Click here' link to login. Ultimately, Tarah said Gogo offered her a one-time promo code to use for her next flight.Ĭredit card writer Ryan Smith had luck getting a refund from United Airlines when the internet worked for just a fraction of a six-hour flight earlier this year. TPG family travel writer Tarah Chieffi reported getting some pushback from the provider when her internet repeatedly disconnected on a recent flight. Enjoy these exclusive benefits with your Rapid Rewards Performance Business Credit Card with no foreign transaction fees: Airplane icon. Henderson said he's been able to get a refund from Gogo, a service provider, on a few occasions, but noted he finds the process a bit "cumbersome." My colleagues have had mixed results when attempting to get a refund from an airline or an inflight internet service provider. Some Southwest customers even got treated to free Wi-Fi earlier this year while the carrier tested out new service. TPG has reported on steps Southwest has taken in recent months to make these upgrades, a process explored by other major airlines. "We're in the process of upgrading WiFi equipment on our existing fleet with hardware capable of providing a significant improvement in speed and bandwidth up to ten times the current hardware onboard," the email read. ![]() Southwest emailed to apologize for the issue and noted that the airline is working on making onboard improvements. ![]()
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